In Order to Process your Refund Please read the following guide and instructions.

                                      DANNI PROVIDES FREE REFUNDS  

Simply complete returns form on reverse of your invoice

Then go to to print off your returns label .All you then have to do is drop into your local post office .Please retain proof of postage.

This Free return service is only available for UK Customers only 

In accordance with the Consumer Contracts (Information, Cancellation and Additional Payments) Regulations 2013 you are entitled to cancel your order within 14 days from the date you received your order.

By purchasing on DANNI On line you get a right of return allowing you to cancel your order and to return the items purchased to DANNI within 14 days starting on the day of delivery. 
Some products are exempt from returns, if this is the case you will be notified within the products description. Pre-Defined: Gift cards.
There are certain situations where none or only partial refunds are granted (if applicable)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 14 days after delivery.
  • All items ( subject to our refund policy) purchased in SALE  SPECIAL PROMOTION DISCOUNT CODE or CREDIT NOTE  will be refunded with a Credit Voucher
  • Credit Vouchers will have a 28 day expiry date 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

In the event of an exchanges we reserve the right to request additional shipping charges.In the event of a return to exchanges shipping costs will be deducted from your refund 


If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Faulty Items

If your item is faulty or damaged you will be offered a repair or replacement if requested within 30 calendar days from the date you received the order. We will also refund any reasonable postage charges you may have incurred.


Shipping charges are non-refundable ( other than free returns). You will be refunded for the value of the returned items, less the delivery charges. P&P is only refunded if your items were faulty/incorrect on delivery.

If you received free shipping as part of any of our promotions and then return the items, your refund / credit will be minus the cost of the shipping.

Our Free Returns process is detailed on your on  the reverse of your invoice however this service is only applicable to initial orders and not return of exchanges.

To Process Your Return

Complete the returns note, on the reverse of the invoice, and place it with all items you are returning inside your parcel. Items returned without this information will not be processed.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment ,however it may take up to 10 business days for this to be displayed on your billing statement. This is due to the length of time taken for the banks to handle the refund request.

Rejected Return

If your return is rejected for any reason, you have 7 days from rejection to pay for your shipping back to you, if you fail to pay the shipping back to yourself we will donate the item to a local charity.

The information on this page is a guide and does not impose any legal agreements. Please see our terms of business.

If you have any issues please contact